(Please be noted however, the returned item must be new condition. Terrible costumer service ever. Is there an insurance or an purchase protection for kitchen knives ? They also use the excuse that because I washed the packing oil off (prevents blade from rusting) the knife is considered used. Verification can help ensure real people write reviews about real companies. Money down the drain :( NEVER AGAIN!!! So far, ordering process is frustrating. Were independently supported by our readers and we may earn a commission when you buy through our links. Q. Required fields are marked *, This field is required Please use a valid email. Shipping times depend on where theyre sending the product, as do shipping costs. Delete the items in the cart and then add them back and continue checkout again or try using another browser. A. It's possible that the payment you're referring to has been stopped by Paypal's internal security system. Thank you again and best regards,Hocho Knife Sales Team. The knife itself boasts a hardness of 61 Rockwell, allowing it to navigate through tough cuts of meat with ease. The knife looks good and feels good and extremely sharpI recommend this hocho-knife. The negative Hocho Knife reviews I read complained about the brands absent communication and customer service. This warp makes the knife unusable as you can never sharpen or maintain it correctly. Q. Dear Customer,First of all, thank you very much for taking your precious time to write the review.We are very glad to hear that you like the purchased item and really appreciate you mentioned the good quality of Japanese knife.You are always welcome to our store again.If you have any questions and requests, please feel free to contact us. or How long will it take for my order to arrive? Damage caused by Customs check will not be considered.- Buyer is responsible for covering shipment fee for the return. Please feel secure about the condition of your blade! Hes scared to use it because its so pretty lmao..
Read Customer Service Reviews of www.hocho-knife.com We're fully confident of thecondition and quality ofthe item you ordered. Find out how we combat fake reviews. Hover Image to Zoom. A customer wrote a feedback in his blog about his experience of purchasing a Japanese chef knife at our online store (Hocho-Knife.com), thanks! very poor customer service. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need. We're fully confident of thecondition and quality ofthe item you ordered. Hocho knives. Thank you again and best regards,Hocho Knife Sales Team. However, when I tried to get a refund they had the audacity to charge me a 20% cancellation fee ?! 1511. Yes, the insurance for delivery is added to your parcel as shown here. The only one I found came courtesy of Trust Pilot. Customers say: I received this knife as a gift, it was incredibly sharp right out of the box. The day of arrival may be delayed due the state of affairs in the addressee's country, processing speeds at the customs house, or for political reasons. I havent received any updates or email. We will certainly buy other knifes in the future! Delivery was quick considering it travelled all the way from Japan. In addition I would be responsible for shipping charges back to Japan and then back to the USA. Thousands Selection of Genuine Japanese Kitchen Knives with Excellent Design and Unparalleled Tradition. I purchased more than a couple of knives from Hocho-knife and was always impressed by their quality service - good product, quick delivery and excellent customer service - for which I always come back to this store and will definitely keep doing so.I dont understand why there are so many bad ratings here. As I mentioned earlier, people who gravitate towards these knives are often connoisseurs with an eye for the following features: These are the average customer scores from Hocho Knifes website for the items I featured in this review. Russia, East Europe, South America and Africa may need more delivery time than that in the table.Please allow us to take up to 3~5 business days after your payment as our "handling time" excluding Saturday, Sunday, Japanese Public holidays, New-Year (Dec.31~ Jan.3) andObon-holidays (Aug.13~15). The handle is also beautiful! A. Dear Customer,First of all, thank you very much for taking the time to write the review.We would like to check the item if you could send the photo showing the detailed condition or return the product.If we may confirm the knife as an apparently defective item, of course, we would replace it with another item and cover the return shipping fee.Sorry for your inconvenience, but please be noted that the return or replacement must be reported within 7 days after the delivery.We are afraid that the wood handle is made of natural material which may be directly affected by the condition of use by customers.Therefore, we would recommend that our customers to keep the wood handle dry as much as possible to prevent water from penetrating into the hole holding the blade, not to clack due to moisture.It is the same situation for all knives made of the natural material no matter what price range.We may cooperate to solve your issue, so we would appreciate if you may share the detialed situation with us sending photo of the damaged knife to our e-mail address or from contact page.https://www.hocho-knife.com/contact-us/Please be noted that most knife makers in Japan will not provide the lifetime warranty as the way of usage can have a significant effect on the condition of your knives.Instead, they promise long-lasting quality as long as the proper maintenance is applied. Do not buy from this store!!! Ready to slice and chop? From our experience, orders to the US may get charged up to 10% once the overall value surpasses $200. I hope you found my Hocho Knife review useful. To provide one of the safest online payment services our internal security system reviews every payment before it's approved. The article seems helpful especially for first-time buyers, who intend to buy items at the store but have vague feeling of anxiety. Fast shipping. They're Chinese made and branded with jaoanese names! They offered me $5 on a $100 knife. We also ensure all reviews are published without moderation. In addition, please also access directly the URL of your-country's Postal Company for the detailed information after the parcel arrives in your country. Fedex Confirmed they lost my order and advised I request a refund or exchange and use their email to evidence the loss. I know I am not the only one that wants to know processing/transit times and the tracking number a second after I hit buy now. If that is also you, here you go. We would not ignore any customers voice but sometimes might be overlooked.We are always welcome to reply to any kind of assistance for your purchase by e-mail or contact form.https://www.hocho-knife.com/contact-us/Please do not hesitate to contact us if you have any kind of questions or concerns.Best regards,Hocho Knife Support Team. https://www.hocho-knife.com/yaxell-yo-u-69-layer-vg-10-damascus/Best regards,Hocho Knife Sales Team. Professional chefs often apply a hand-finishing (fine-grinding by hand) to the blades by themselves just after they buy the knives. Here are 8 tips for writing great reviews. A customer wrote a feedback in his blog about his experience of purchasing a Japanese chef knife at our online store (Hocho-Knife.com), thanks! Please double check everything you entered at checkout. 1,051 talking about this. They sell defective knives. Bad customer services, I purchased 2 knifes and issue return the day after the delivery ,then I when their website issued return, there was no return lable. Hocho Knife Reviews: What Do Customers Think? https://oishii-desu.com/2022/02/10/this-is-how-long-it-takes-to-receive-a-japanese-chef-knife-online-from-japan/ If you have any question, please feel free to contact us anytime. Online store of made-in-Japan kitchen knives, shipping from Japan Worldwide directly. Perhaps the best way to summarize the disparity in Hocho Knife reviews is with this customer testimonial. Read the fine prints on replacement or return - penalty involved!- before placing order. You may choose Guest checkout without registering or register account. Q. Im having problems when checking out, what should I do? A. Would you please send the item as a gift or declare less value? We'd like to say that well do as much as we can, and in the same time we have to follow the law in your and our country as a seller. Launched back in 2013, Hocho is a Japanese online knife retailer, not only sells kitchen knives, but also offers a wide collection of cutting accessories such as cutting boards, knife sharpeners, graters, and grinders. )Please check the return policy just in case.https://www.hocho-knife.com/contact-us/Please do not hesitate to contact us from the contact page or by e-mail if you have any questions or concerns.https://www.hocho-knife.com/contact-us/Thank you for your kind understanding.Best regards,Hocho Knife Support Team, Purchased set of seto Damascus steel with hammered finish for what seemed like a healthy sum (over 500). How much is the shipping cost ? If you chose the Japan Post for shipment, please open the following URL to input the tracking number as listed so that you can trace the information of your parcel. 1. You can pick up the Hocho Knife Iseya I-Series 33 Layer VG-10 Damascus Hammered Japanese Chefs Gyuto Knife 210mm for $137 (regular price is $156). Plus, they routinely feature Hocho Knife discount codes whenever a site-wide promotion pops up. It usually costs $90, but you can grab it on sale for $77. I very much enjoy their website and am happy to have found it. Especially make sure that your name and billing address match exactly what is on your credit or bank account and that the card number, security code, and expiration date are all correct. They will literally ignore you if you have something to say and it is infuriating.
Hocho Knife Review: Is It Legit? - Blades Power Waiting on edge guard to protect! HOCHO JAPAN Wellnet LLC Index: 121-8378 Japan, Tokyo, Toyama, Niigata Telephone: 050-3136-7878. . As you may realize, steel can rust easily, but especially carbon steel knives may change color depending on the ingredients being cut. The first time i used it, i actually giggled out loud in excitement with how effortless prepping the food was.. Why won't my payment go through? If you have any additional questions, please feel free to contact us. or(2') click "PROCEED TO CHECKOUT" button, clock "Register an account" to input some necessary items (your name, address and so on), and complete the payment in the Paypal page which automatically shows. Shipping rates vary depending on the country. Is it possible to order a product that is not listed on the web site? May 2, 2020. Customers say: This has to be the sharpest knife Ive ever used as a home cook. Verification can help ensure real people write reviews about real companies. This is my main knife and will definitely buy more in the future. "http://www.fedex.com/jp_english/" <<-----FedEx"http://www.dhl.co.jp/en.html"<<-----DHL. We are afraid that the knife is recognized as used if its washed or sharpened even if its not used for cooking.Appreciate checking the return policy.https://www.hocho-knife.com/payment-shipping/Thank you for your kind understanding.Best regards,Hocho Knife Support Team. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~, mport Japan.com,Inc. Why would I want to buy another defective knife? even when the mistake was clearly on their end (showing a knife in stock when it wasn't). I have been looking for the Masamoto KS Honkasumi Gyokuhaku-ko Japanese Chef's Gyuto Knife for about 2 years.
Santa Clara Hazardous Waste,
Articles H