ezcater customer service

I appreciate them taking this order so late in the workday for a next day order. I arrived at the store to pick up my order, but was told they did not have my catering order. 3. ezCaters customer service phone number is available if there are any issues. Companies can ask for reviews via automatic invitations. Previously at Wayfair, Mike spent 12 years as VP of Corporate and Business Development. What is On-Time Percentage? Si vous continuez voir ce Weve had a number of exciting announcements throughout the last year to celebrate, all which prove our success as a Company: We recently welcomed our new Chief Product Officer, an impressive leader who held pivotal leadership roles during the leadup to the Initial Public Offerings (IPOs) at both Wayfair and CarGurus: https://www.ezcater.com/company/press-release/ezcater-hires-chief-product-officer-amid-rapid-growth/, We launched a new product, perfect for the changing hybrid office: https://www.ezcater.com/company/press-release/ezcater-launches-relish-flex-to-feed-the-hybrid-post-covid-office/, The largest restaurant chain joined the ezCater platform: https://www.ezcater.com/company/press-release/subway-goes-all-in-on-online-catering-with-ezcaters-catering-growth-platform/, We partnered with JLL, one of the top professional services firms in the world to safely feed workplaces: https://www.ezcater.com/company/press-release/ezcater-and-jll-provide-employee-meal-solution-to-boost-employee-safety-and-confidence-about-returning-to-the-office/, Questions? The videoconference was led by her managers boss, and another executive. Employees couldnt go out at the end of the day to have a last drink together at a favorite bar, as often happens at companies when there are job cuts. The only reason this experience is not 5 stars is because the quiches I ordered did not look very nice. Took me all of 5 minutes on ez cater to set everything up. ~SherleteVoice of the Customer Team. Thanks for choosing ezCater! Secondly, catering is a lucrative marketing channel for restaurants to acquire high-value, repeat customers. The food was delicious and hot. It is such a great feeling to know that your meal was a success and everyone was happy and satisfied. I ordered chocolate chip cookies and the cookies that they brought were peanut butter and very burnt. Saving the Day is the name of the game. I only wish they would be more proactive. On top of offering a great variety of restaurants to choose from, our customers get 24/7 customer service from a live human. No "Press 1" nonsense. Our customers are more likely to place an order with an establishment with a higher star rating than one with a lower rating. You will be able to see a preview of your message to the customer on the right side of the page. No complaints. I want to wait for something I know Im going to really enjoy, she says. How is ezCater helping their restaurant partners lean in? 2. At ezCater we aim to provide top tier catering solutions for our customers and it sounds like we really met that mark with on-time, helpful delivery, a user friendly ordering experience and delicious food! Our TrustPilot reviews prove our helpfulness. Hi DJ,Easy really is the name of the game here at ezCater! Senior Software Engineer, Customer Care (Remote) ezCater. Order business catering from over 100,000 restaurants nationwide. We feed people at work, and many workplaces emptied to keep their teams safe. real person. How does ezCater provide marketing support to its restaurant partners? I put it up in my closet, so I dont have to look at it every day, Cohen says. Se continui a visualizzare Thank you again, Jeff, for your 5 star feedback!FionaVoice of the Customer Team. as well as places that offer individually packages items. The food was great, and was exactly as expected. Hi Eileen,I am thrilled to hear that you were so satisfied with the service we provided on your recent order with us from Urban Plates! Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. If you'd like to provide any additional details, please feel free to reach out to us anytime at support@ezcater.com. Excellent customer service. We pride ourselves in our communication and simple ordering platform for each and every event. For urgent help, please call us at 1-800-488-2085 to speak with a member of our customer service team. I am grateful for the time that you took to share more details about your experience and for working with me to come to a comfortable resolution. Also, the food was delicious and you definitely get a good amount of food!! Most recently, we expanded our partnership with Bloomin' Brands to bring all of the company's brands onto the ezCater Marketplace. Food was delivered on time, and as ordered. Lots (and lots) of variety Find food for any taste, dietary need, or budget with over 100,000 restaurants nationwide, you'll never run out of options. Application response time Not yet available Time to first interview Not yet available Interview process length Based on 20 interviews Interview process at ezCater Overall experience Poor I have had Chicken Bryan at Carrabas and it was clearly missing major ingredients. -Customer Support, Justina I ended up with a line of people waiting for 10 minutes while it was finished getting set up. Cohen got about four weeks pay as severance, and she has applied for unemployment compensation. I can't wait to hear about how your next order with us goes!~PatrickVoice of the Customer Team. I had to ask them to remove it (which they did with no problem). Very happy with my experience using ezCater! And we're not just a great web site. Thanks for choosing ezCater! 6. Thank you for taking a moment to share your ezCater experience with me, I look forward to hearing about your next order! However, the "ezManage-Delivery" app that I downloaded would not work on my Android phone. It only takes one person to order catering from you to get your brand in front of 20+ people who may not have had Jason's Deli before.. Please dont ever hesitate to call or text one of our beyond helpful agents at1-800-488-1803, we are here and happy to help you right away! They ordered from ezCater to thank their employees for being there, and to keep them safe. Wir entschuldigen uns fr die Umstnde. Why is it important? On April 7, when Cohen checked her e-mail around 9 a.m., the note from Mallett was already in her inbox: The layoffs were happening. They're cost-effective, and with rising food costs, restaurants may lean into grains due to high-profit margins. Its always your choice to accept or reject orders, but your order acceptance rate affects your ranking on the ezCater Marketplace. 10/10 cant wait to hear about your future orders with ezCater. We make it easy to order food online for meetings. For all other question please email us at ezdispatch@ezcater.com New to ezCater? We totally understand that communication is pivotal in providing the best experience possible. Cohen worked as a brand marketing associate, helping ezCater manage its trade show appearances, marketing events, and the annual company holiday party. Everything arrived exactly on time. Email: menus@ezcater.com Se continui a visualizzare Since July of 2019 ezCater customer service has remained focused on being beyond helpful, maintaining a 96.3% positive CSAT score. an. para nos informar sobre o problema. At ezCater we aim to provide top tier catering solutions for our customers and it sounds like we really met that mark with helpful, on-time delivery and fresh delicious food! Hi Ernie,Im thankful to hear that youre feeling overall positive about our services at ezCater, but am definitely sorry to hear that you had some unfortunate choices made in regards to your meal. ~ Hannah H. Voice of the Customer Team. From routine office lunches to offsite client meetings, from 5 to 2,000 people, ezCater connects people with reliable local caterers and restaurants. We try to provide a completely seamless experience and it sounds like we missed the mark a little. Food was warm and tasty. I definitely understand that presentation is very important. Click on the three dots within each section of the order to open up your order options. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Organizations nationwide can now order catering from more than 1,000 Bloomin' Brands restaurant locations, including Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill, Fleming's Prime Steakhouse & Wine Bar, and Aussie Grill by Outback. We spoke to every single employee, Mallett says. No "Press 1" nonsense. Customers will receive a notification to review your request through email and their customer portal. Review collected by and hosted on G2.com. If you'd like to provide any additional details, please feel free to reach out to us anytime at support@ezcater.com. You had a face-to-face conversation over Zoom. True to the name, it was easy to select the company I wanted to request food from for my event. las molestias. Can you elaborate on each one? The team at Burger21 was super friendly and thorough. We strive to make every aspect of the catering experience a Beyond Helpful one, and Im so happy that we hit the mark for your event.Thank you for taking a moment to share your ezCater experience with me!Fiona Voice of Customer Team. I can't wait to hear about how your next order with us goes!~PatrickVoice of the Customer Team, Food was on time, tasted great etc - very much appreciated. Oh and I liked that they used to cut the subs smaller so guests would grab and few different kinds. Whats even better is that this is a family owned small business, which we always love to support (we own a pizzeria in IL ourselves). Click to reveal We really appreciate your feedback and cant wait to hear about your next order. Thank you so much! Onze On Tuesday, April 7, employees of the Boston company ezCater woke up to an e-mail from their chief executive, Stefania Mallett: Be available this morning for a call from your manager. Find and open the order in your ezManage app. Adopting Delivery Management is a great tool that will give our customers insight on when orders are en route. On several all-hands videoconferences that Mallett led, there was talk of cutting costs on software spending and marketing, and the possibility of furloughs or layoffs. I completely understand the impact this had on your event. If you'd like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Cohen was being laid off. Everything was easy! tray of sandwiches, build-your-own bowls, etc.) Need help? Despite COVIDs impact on our business, ezCaters voluntary attrition rate remains less than 5%. This is what an order looks like in ezManage: 4. I was asking people, Are we going to do layoffs? And the management of that company lied about it until the day it happened, she recalls. 1. Excited to hear about the next event! But for those that can't or need additional capacity, we connect them with local, reliable delivery partners in their area through our ezDispatch service. As business deteriorated in March, several outside advisers suggested that Mallett move quickly to eliminate jobs, she says. verdade. With all this marketing support, our restaurant partners are exposed to customers they often can't reach by themselves.". ezCater aims to provide a simple online ordering platform with many options and a stress free experience. Take Smashburger, for example. Business catering solutions trusted by: You need food that works On time, as ordered Get food you can rely on for your meetings and events professionally prepared and delivered. However, the prices we initially agreed to had to be changed, due to a mix-up. ~ Hannah H. Voice of the Customer Team, So easy. om ons te informeren over dit probleem. Overview 270 Reviews -- Jobs 383 Salaries 97 Interviews 85 Benefits 5 Photos 111 Diversity Follow + Add a Review ezCater Employee Reviews about "customer service" Updated Mar 28, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2 of over 270 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Cohen then got a message from her managers boss, asking her to join a Zoom meeting around 9:45. Would order again, 10/10, Hi Krista,I couldnt be more overjoyed to hear that your ordering process felt simple and that Olive Garden was able to accommodate the last minute menu changes for your family to enjoy! Thank you for choosing ezCater!~ Hannah H. Voice of the Customer Team. Find out how we combat fake reviews. Customer Service Representative Location United States Average salary $43,187 per year 18% Above national average Average $43,187 Low $21,000 High $65,000 Salary estimated from 23 employees, users, and past and present job advertisements on Indeed in the past 12 months.
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