Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Its visible in my pictures even though I didnt see it nor did the buyer. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. Buyer's expect returns. eBay Money Back Guarantee covers most transactions on eBay. document.write (document.charset ? However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. See our page on. If we're asked to step in to help, we may ask the buyer to return the item to you. var m3_r = Math.floor(Math.random()*99999999999); am I required to pay for shipping? However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. This is a good option for low-value items. I am not saying that's what OP was doing, just informational, since they are new to SNADs. I quit selling on EBay for this reason. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Tip If we're asked to step in to help, we may ask the buyer to return the item to you. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. 04-18-2022 eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. See Partial refund guidelines. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Unresolved buyer returns can cause sellers . This dragged out the process, caused unnecessary stress and confusion. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. It's become so bad that it's the topic of memes and the punchline of jokes. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. The authenticator's address will be provided to the seller in the Order details. Who is looking out for us ? Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. We'll then ask the buyer to post the item back to you within 10 business days. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. Select the percent you want to deduct from the refund amount. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. document.write ("&loc=" + escape(window.location)); Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. //]]>-->,