Service 161. I haven't received my order place in Nov 27th, when now already Feb 26th. Absolutely terrible customer service Express. I ordered a very expensive Tom ford perfume for a friends birthday on 3rd of March 2023, however the parcel was lost and was not delivered which was disappointing. Some brands are unavailable. Ordered on the 11th of May received on the 25th of May in New Zealand. Shown: Topaz Gold/Phantom/Sea Coral/Gridiron. This same-day delivery also costs 10.50, but the order must be issued before noon so that delivery can be made from 6:00 p.m. to 10:00 p.m. in London. However, this is only available for a collection of 5000 points, which can be accumulated for future orders. I'm from SG too and it's been close to a month, and nothing. In some cases, these cookies involve the processing of your personal data. Additionally, this type of delivery is only available for Scotland, Wales, and England. Nothing was delivered. After making me jump through hoops with sending more photos and batch numbers they have just now ignored me - no refund or replacement. It didn't. Worst of the worst. It costs 2.95, and for orders over 25, it's free. Backed by the National Science Foundation, For the man on the phone to tell me Would be nice if they offered a skincare consultation or makeup consultation for beginners. Paid 350 with discount for an LED mask and had it cancelled with no explanation. Tip for consumers:It would have been helpful and Honest if it was stated on the website that their customer service is basically non existent. I placed an order way over a month ago and got an email that it was shipped and would be here by december 23. is this how long an order takes to be delivered. I was offered an insulting 5 off to resolve the problem. They refuse to take responsibility and refund my money. Yet, when I check their website, those items are still available for purchase. Tracked Click & Collect - 3.95 or FREE on orders over 25. It's true that they can split your order into different parcels (which can be dispatched and delivered on different days), which is not very convenient. not too happy about the turn around time. Hawaii and Alaska may take up to 14 days. This was due to I bought from Singapore using visa, there is currency floating rate for amount deduction from my bank account. Still didn't get it. I spent 112 on a perfume for a friend, not only did I not receive the item, when I complained about the poor service, they instantly deleted my account and the information on my orders was lost. That is why Lookfantastic has been in charge of gathering the best clothes, articles, and products from the best designers of the continent. Date of experience: May 26, 2023. Evri decides to upload "proof of delivery" by taking a picture of someone with my package. I ordered some items which were not what I expected. Tracked Delivery - 3.95 or FREE on orders over 25. Look Fantastic has a rating of 1.23 stars from 592 reviews, indicating that most customers are generally dissatisfied with their purchases. Get these to be one of the most stylish in the clubhouse. Lookfantastic has become one of the most successful beauty websites worldwide. Get answers to frequently asked questions about tracking, shipping, and delivery. Tracked Delivery. I got about a dozen shipment notifications and a tracking number, but DHL has never even received the package from them. Copyright 2023 Ship24. This should get their attention. 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. What is the air service provider or courier service provider that lookfantastic is using to ship overseas? They just sent me a return form, but wanted me to pay for the return from Canada to the UK (more expensive than the product itself, basically). Look Fantastic is the ultimate destination for all your beauty needs. Please do not buy anything from them, I ordered a package by mistake and after less than 30 mins, I cancelled it, but unfortunately, they pushed the shipment and refuse the cancellation, Become a Nike Member for the best products, inspiration and stories in sport. Next-Day Evening Delivery. Yes, Lookfantastic does deliver internationally. While with certified shipping it can take between 4-9 business days to reach its final destination.In some cases, especially shipments within the same European territory, certified shipments can take between 2-4 days to arrive. In addition, the site with SSL encryption that guarantees the protection of the personal data of each user and thus provides greater welfare. Lookfantastic international shipping fees are quite affordable for what is being shipped, as it is not just any merchandise, but high quality and care products. Also the 'free' item was not included as promised. My package never arrived after paying next day delivery. Waste of time and now have to wait for my own money to be refunded. LookFantastic was conceived by Daniel Crown in the U.K. in 1996 and today is Europe's #1 beauty retailer and the #2 beauty retailer globally.. To learn more about reviews and trust on sitejabber.com, visit our. Tracked Delivery - 4.95 on orders under 40 or FREE on orders above 40, Click and Collect - 3.95 on orders under 25, 1 on orders between 25 - 50, or FREE on orders over 50, Sign up to our emails for VIP offers and new product alerts. Why does issey miyake bottle tapper at the bottom on lookfantastic product, is it original? Reviewers complaining about Look Fantastic most frequently mention customer service, next day, and credit card problems. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. This type of shipping takes 2-3 working days to be delivered. Who knew 3 months subscription after a year of using the service means you get to pay for 3 extra months after you cancel it. I put a lot of research into the various products, it was complicated. I have contacted customer support on a number of occasions with assurance from them that all is sorted but still nothing. Complete IOSS EU VAT solution for seamless shipping to the EU. The delivery time for shipments made by Lookfantastic can vary between the type of shipment; standard or certified. The only 2 downsides I would have is they may be a pain to keep clean and they feel slightly warm if its a very hot day. You use expensive skin creams, eat nutritious foods, and drink lots of water. Next Day Delivery costs 4.95 but is only available for orders that are processed before midnight the following day. Next Day Click & Collect - 5.99. 1/3 of the shampoo was out of the bottle! This is the worst experience I've ever had from an online shop. These cookies allow us to improve the sites functionality by tracking usage on this website. Use the tab key or shift plus tab keys to move between the menu items. And they look fantastic. order#127382472 .is this a scam website? To get more information about these cookies and the processing of your personal data, check our, You can always change your preference by visiting the "Cookie Settings" at the bottom of the page. No refund on the item that cancelled by seller as item sold out. Long, time-wasting pauses while I wait for customer service to respond. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. In general, packages sent anywhere in the world, outside of the UK, may take 5-10 days using standard shipping. Now what, I have to wait for a refund? This was stress free, cheaper I also got a free primer with my Touche Eclat. why do they treat their customers so badly? Never have I shopped somewhere that has brought me to tears with the poor level of customer service. Use the enter key to expand submenu items. I followed the tracking for a week because it was a very expensive item. I usually have to provide information twice because they either don't read or don't understand. Stay away at all costs - total scam of a company. View details. Tracked Delivery - 4.95 on orders under 40 or FREE on orders above 40. My order has not been delivered yet . How long for delivery to spain not recieved my order yet. After telling LF that's not me, they decide to close my investigation, I don't have tattoos and i am not tanned. It really has great partnerships with carriers that make all these shipments are made at the best possible time. With its peach-fuzz tones complementing a clean base, this version is perfect for a long stroll through a warm, inviting Southern breeze. For more information about this processing of personal data, check our. Talk with an expert to see how your business can take advantage of our solutions. Are you a beauty fanatic? Look Fantastic ranks 1265th among Skin Care sites. Can't even buy from Cult Beauty as it's the same garbage Hut Group company. I ordered a few items back in November. Eco Delivery. Look Fantastic has a rating of 1.23 stars from 592 reviews, indicating that most customers are generally dissatisfied with their purchases. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Often even 2 days after they save the package has been shipped, my tracking number is untraceable. What is the point of a 24 day advent calendar if it does not arrive before the 1st December. Please double check the email you have entered! However, there are different branches and warehouses in various countries in Europe from which different packages are also shipped, depending on the destination they are going to.Most Lookfantastic orders are sent mainly from the UK to other branches or directly to the final destination. Highly advise against ordering anything from them. Has anyone had any success getting through to them on any forum? I spent 179.97 and still didn't get my order. Delivered within 4-7 working days*. Received these in the mail yesterday and headed straight to the course. Track Your Order Use the tab key or shift plus tab keys to move between the menu items. Lookfantastic track order allows you to know all the details of all the orders that have been issued on the site through your account. To get more information or amend your preferences, press the more information button or visit "Cookie Settings" at the bottom of the website. Thanks to its great reputation as Lookfantastic International and the number 1 online beauty site in the UK, this great digital platform ensures that it is secure and reliable enough to maintain and enhance its reputation in the industry.The Lookfantastic team is committed to providing the best service to its customers so that they feel confident and secure when browsing the site. Scalable and flexible pricing that grows with your business. Customer service is awful. I contacted look fantastic again to try to get a refund or a replacement as soon as possible and they blocked my account instantly. It is now the evening of the 1st December, and there is still no sight of the shipment, a customer service agent answered my complaint and informed me if I haven't received anything by the 9th December(!) But let's look at some of the Lookfantastic international shipping fees. Also comment to them through Twitter which they can't ignore and is public. to get in touch. karen Lee. Hi, Just issue me a credit for the voucher. Absolutely terrible customer service. *During busy period's some Premium/Express delivery services may be temporarily unavailable, Delivered within 5-7 working days.
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