1. I'm in Colorado & wanted a warm comfy sweater for Winter wear. All refunds other than store credit are subject to a restocking fee of $14.50 USD. I have to say I like the Pura sweaters much better. Same-day fulfillment is possible if the order is placed before 4 PM Eastern Standard Time (New York, EST). Contact support, Enter the verification code sent to your email, Add home fragrances to go with your discounted diffuser. 2 articles Payments & Refunds Information about refunds, payments, and payment options 3 articles Discounts & Promo Codes The sales price was too good to pass up, and the quality, plus service will make me a repeat customer. If you have any additional questions regarding our shipping and returns policy, please do not hesitate to contact our customer service team. And select why you want to replace/return them. The stitching better and the colors are incredible. Order cashmere clothing today at Pura Cashmere. Find your order number in your order confirmation email. Return labels will be provided free of charge for customers within the continental U.S. Pure Collection US | Cashmere, Wool, and Cotton Sweaters and Knitwear Vogue - January Edition Designer Profiles, Get a preview of what colors are hot for sweater and knits this Fall 2022 season. As we near the end of the season and start another we like to clear out our inventory and offer our customers one last chance to scorethe best deals on some of their favorite styles with our clearance collection at Pura Cashmere! From start to receiving the finished product I could not be any happier. Orders over $325.00 are shipped complimentary two-day expedited. Definitely will be a customer for life! If your order is under $325 and you want a faster delivery method, you may choose an alternate means at checkout. We cannot ship domestically and/or internationally to P.O./APO/FPO boxes. Join the Pura Cashmere family, and enjoy our 100% cashmere designer sweaters, cardigans and other woolen knitwear for generations. And select why you want to replace/return them. IMPORTANT:If the shipment is returned due to taxes and duties not being or refusal to pay Pura Cashmere will charge a $35 restocking fee once the items arrive back at our warehouse and pass on any shipping charges from the carrier. Merchandise purchased on sale for 50% off (or more) are FINAL sale and may not be returned. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimers Disease and Pura Cashmere charge a restocking fee for the returnsshame on you! I dont want to take it off. I don't want to use the online portal - UK returns address Refunds and Exchanges How can I get a refund on my item? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As a result, it lasts long, gets softer, and retains its insulating properties better. We are one of only a few cashmere companies who track production from the goat, to the spinning factory to the manufacturer, to your doorstep. Hello- I love my sweater. When you buy 100% cashmere sweaters from Pura Cashmere, you can wear our cashmere with confidence, knowing that it has been responsibly and ethically sourced. Track your order and get a delivery estimate. The quality of their product is excellent. Alternatively, you can open chat if you would like to discuss your account. Orders returned due to a customer's refusal to pay any associated duties and taxes will be subject to an additional restocking fee of $35 plus any shipping costs incurred to return the item to us. Horrible customer service. Either the Phone #, Email or Zip Code used on the order. The sweaters are amazing, I ordered two and love them. Experience luxury with the finest cashmere by buying Pura Cashmere. Returns & Exchanges Information about the return and exchange process 7 articles Ordering, Changes & Cancellations Information on placing orders, making changes and canceling orders. How much does it cost to return Pure Collection goods for an exchange or refund? We understand your frustration, however this is not the first time she has done this. * One or more of these files was not uploaded due to an invalid file type. If your looking to upgrade your look this Spring then start with one of these Pura classics. Results. Smart Fragrance Diffuser Set, as shown on the final checkout page. $435.00. Although I have not seen the physical product, the recipient of the product says she loves it. puracashmere.com Reviews | Read Customer Service Reviews of . You may also track your order using the customer service chat. But keep in mind with these discounts we do not make any money and therefore all items are FINAL SALE Items, so be sure to size correctly. Puracashmere.returnly.com - Advanced Site Stats Select the item or items you wish to return. For this example, we are returning our fragrance. Pura Cashmere | Perrysburg OH - Facebook What information do I need for a return? Updated a year ago Cashmere Handmade Belted Double Coat_Camel. At Pura Cashmere, we believe that true style and sustainability go hand-in-hand. is already our client. Email us You can follow this same process to exchange by selecting the Exchange option. Shipping & Return Policy - Pura Cashmere If you are returning for a refund, you will receive an email confirmation once your refund has been issued. Please allow an additional 5 to 7 business days for your refund to be re-adjusted back to your account. feedback about this article. Luxury Ladies Cashmere Clothing (100% Pure) | Italy in Cashmere US Pura Cashmere accepts returns and exchanges of unworn, unwashed, make-up free, or incorrect items within 30 days of the original purchase date. For returns with shipping addresses outside the continental U.S & Canada., please be aware that Pura Cashmere does not provide return shipping labels. Copyright 2023 Pure Cashmere NYC. Canadian Customers: Customers from Canada can use the Return Portal to get a label for an Exchange/Return. A chargeback was opened on that order as well which cost us an additional fee which we absorbed without complaint. General enquiries: [email protected] Returns: [email protected] Postal address. 6. Delivery and Returns Information | Pure Collection - Cashmere Past customers reviews build trust in your company, Increase conversion & sell more with product reviews, Gain control over your local reviews and reputation, Identify & engage with influential customers, Get the competitive edge with Seller Ratings, Find integrations for the most popular ecommerce platforms, Get in-depth customer insight within Salesforce, Publish & collect reviews within your store, Collect feedback that makes a powerful statement, Turn reviews into marketing banners & videos, Boost brand awareness and re-engage shoppers, Improve review conversion with SMS reviews, Take action with real-time competitor review data, Gain a greater understanding of our platform features, Library of PDFs including guides & case studies. At Pura Cashmere, our designs are tailored to fit and flatter various shapes and sizes while providing unrivaled year-round comfort. And select why you want to replace/return them. A Handling and Restocking Fee is a percentage charged based on the cost of the return labelinstead of the $14.50 USD. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high-quality fabrics with flattering cuts to give you a fit that makes you look and feel your best. Our exquisite cashmere clothing line offers all kinds of knitwear with the highest quality, whether youre shopping for a zip-up cashmere cardigan, a stunning centerpiece sweater, or just a lightweight open-front cardigan for a cool office. Title to the products purchased on the site, as well as the risk of loss for such products, passes to you when Pura Cashmere delivers these items to the carrier. One of our team members will be in touch shortly. Please select a size 4 6 8 10 12 14 16 18 20 Customers with Shipping Addresses Outside the United States (NOT Canada): International customers are responsible for arranging your return shipment and will be charged an additional restocking fee of USD $14.50 for all refunds. Returns must be sent to the following Address: We advise that if you are shipping your own return that you get insurance on the item. Rest of the world Standard - 11.95. Your order number can be found on your order confirmation email and the packing slip included with your shipment. It truly is organic cashmere in every sense of the word and because it is not processed. Cashmere - Pure Collection Pure Cashmere For Women | Pure Collection UK +1 213-325-5109 We use dedicated people and clever technology to safeguard our platform. *You have 28 days to use your pre-paid returns label from date of purchase. This one feels softer. $435.00. 1-866-864-8199 (24 hr toll free) Operating Hours: We are open 24 hours per day, 7 days a week. And the colors so wonderful. For qualifying orders, please go to our return portal to submit your request. hello@studiodemain.com. We've sent you a link to verify your free account. SHAME ON YOU! Shop Our Clearance Cashmere Sale for Huge Discounts | Pura Cashmere Luxury cashmere clothing at direct from factory prices. Pura Cashmere was born from a desire to make luxury cashmere clothes that look and fit as good was they feel. Pure Cashmere Discover our wide collection of cashmere pieces, made from natural feel-good fabrics, our collection of timeless and elegant styles are guaranteed to enhance any wardrobe. The return shipping fee will be deducted from your refund when processed. If you have any issues then please open chat to talk to a product specialist. The only information that is required to process a return is. I currently have five Pura sweaters. Once we receive your package, we'll issue your refund. This completely separate incident shipped. Im 52 and 130 pounds and this relaxed-fit sweater in size Small fits me just the way I like. Refund policy - Pura Cashmere Women's 100% Cashmere Sweaters Showing: 13 Results Cashmere Fisherman Hoodie - Dark Olive $495.00 $275.00 Cashmere Fisherman Hoodie - Oatmeal $495.00 $275.00 Cashmere Fisherman Hoodie - Navy $495.00 $275.00 Cashmere Fisherman Hoodie - Black $495.00 $275.00 Cashmere Center Cable Funnel Neck - Black $450.00 $195.00 How to pack my return? This natural fiber is unrivaled in terms of warmth, softness, and comfort. Love all the sweaters . Or click the Chat Bubble at the bottom left of the page. Free Domestic Shipping On orders over $99 Easy Returns Easy return & exchanges Secured Payments We accept all major credit cards Breton Zip Up - Get an Additional 40% Off the Sales Price This zip up mock is perfect for a Summer evening or a coastal stroll. This seasons favorite cashmere sweater will be just as lovely year after year. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high quality fabrics with flattering cuts to . To return an item, you must contact our customer service by email, and request for return label. To say we don't empathize with your situation is disingenuous at best. Cashmere Oversized Shearling Pocket Coat_Black. Bought a boyfriend type cashmere sweater and was worried that it would be too "oversized." Just enter your email and order #, and it will give you a link on the status of your order. I was really concerned when I took it out of the bag as it was huge, (size S). Or call us now on Expedited shipping cost will be deducted from a return if customer requested expedited for a stuck or replacement package if returned. Refunds will be processed once your return has been received at our warehouse. Our cashmere sweaters, wraps, cardigans, and jackets are timeless classics with exceptional yarn quality, making them incredible heirloom pieces. It's a 'return policy' that indicates Pure Cashmere knows it has a defective product. Here's how: Enter your order number in the format PSI123456 and your zip code, then select the Get Started button. By purchasing this offer, you will be charged a monthly subscription amount for the 2 fragrance vials in each Smart Fragrance Diffuser Set, as shown on the final checkout page. Powered by Shopify, contact@purecashmere.nyc Title to the products purchased on the site, as well as the risk of loss for such products, passes to you when Pura Cashmere delivers these items to the carrier. Go to the Returns & Exchanges portal located on pura.com. If you couldnt find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below. If you're experiencing issues with the returns portal, reach out to. . The sweater is well made and fits well. All Rights Reserved. Embrace the new season with our cashmere pieces in a refreshing choice of colourways, sleek silhouettes and sumptuously soft fabrications that offer luxury, longevity and endlessly chic outfit options that work for every setting. When I put it on, I was pleasantly surprised by the cut, it was super tailored and looked great on. Book your activation call by clicking the button below. PuraCashmere Reviews - Read 339 Genuine Customer Reviews | puracashmere.com We offer free ground shipping on all orders over $99 within the continental U.S. For orders over $325.00 within the continental U.S., we offer complimentary two-day expedited. Here you can add another item to your return, or if you have no other items in your order to include in the return, press Continue With Return. Its also a wardrobe piece that endures and gets better over time. Please select a size 8 10 12 14 16 18 20 22 24 As we near the end of the season and start another we like to clear out our inventory and offer our customers one last chance to score the best deals on some of their favorite styles with our clearance collection at Pura Cashmere! In October of this year she made several purchases which we went out of our way to intercept and cancel and we ate the cost of those orders because someone reached out to us and told us the circumstances. With thousands of satisfied customers our half rib is the perfect all-around sweater. How to return a damaged item? - help.puracashmere.com Cashmere Sweaters, Cardigans & Accessories for Women | Pura Cashmere Please note, you are responsible for the product until it reaches us. Cashmere Oversized Shearling Pocket Coat_Oatmeal. This is a horrid disease affecting millions of Americans. We sell high quality pure Cashmere luxury knitwear. Returns & Exchanges Information about the return and exchange process 7 articles Ordering, Changes & Cancellations Information on placing orders, making changes and canceling orders. Expedited shipping cost will be deducted from a return if customer requested expedited for a stuck or replacement package if returned. Cashmere - Pure Collection Discover the sweaters and knits that everyone loves. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimer's Disease and Pura Cashmere charge a restocking fee for the returnsshame on you! Please note that we may share your email with the company to verify your order. Print out your return label and return the products at your earliest convenience. From cashmere, cotton to merino wool you can save big. How do I start a return? - Pura Cashmere This is the second time this has happened for a total of 9 orders. You kept in touch, letting me know when to expect delivery. Ive been looking for a navy cotton sweater and its perfect! Select the item or items you wish to return. The most luxurious yarn in our entire range, you're sure to fall in love with the soft, light, yet surprisingly warm feel of our blended and Pure Cashmere. Waiving of any restocking fee due to damage or an incorrect item requires notification within the initial 48 hours. You will be contacted by email to verify your review. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product. It will have a linkable tracking # you may click to see its progress. Waiving of any restocking fee due to damage or an incorrect item requires notification within the initial 48 hours. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Damaged or Incorrect Items:Please contact customer service within 48 days of delivery for assistance. All International Orders charge a $25 flat rate with the exception of New Zealand (You are required to pay for your own shipping). From our cashmere cardigans to our cashmere turtlenecks sweaters, our knits are not only designed to make you look great, but we have spent years evaluating the fit of some of the best cashmere sweater brands in the world and have applied what we have learned to make our fits as flattering as good as the designs. When I accidentally ordered the wrong size, I emailed them and they fixed my error immediately.Love this company. Our cashmere clothing brand boasts impeccable craftsmanship at affordable prices. PuraCashmere provides sustainable luxury knitwear at incredible prices. If there was a mistake on the part of Pure Cashmere NYC, or in the case an item was faulty or damaged, customers will be reimbursed for both delivery and return shipping charges. Email address. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high quality fabrics with flattering cuts to give you the most flattering fit. Live Chat! Returned items must be eligible for return, and will be refunded to the original form of payment. The outbound international shipping fee of $25 is not refundable. Otherwise, service and products are great. New Zealand Customers are required to pay their own shipping since USPS does not ship to NZ. Shipping and Returns Information | Pure Collection We also ensure all reviews are published without moderation. It's a lifestyle. Return labels will be provided free of charge for customers within the continental U.S. Our cashmere collection includes some of the most decadent and beautiful cashmere available. To receive a refund for your item, select Return Item. New Zealand Customers are required to pay their own shipping since USPS does not ship to NZ. Yes! All items noted as final sale, including gift cards, discounted merchandise, Clearance or otherwise marked final sale cannot be returned or exchanged. SincerelyPura Cashmere Management Team. Any non-faulty items that are not in their original condition, suitable for resale (i.e. Pure Cashmere NYC is not able to alter or cancel orders once they have been placed. Telegram: italyincashmere. Sign in to check your order status or start a return. +1 213-325-5109 . Neck Line. Pura Cashmeres womens cashmere sweaters are crafted to last for decades, growing softer and better with time. Cashmere Discover our wide collection of cashmere pieces, made from natural feel-good fabrics, our collection of timeless and elegant styles are guaranteed to enhance any wardrobe. Read full return policy Add other items: Pura Smart Fragrance Diffuser The color is a perfect neutral for me and the relaxed shape is flattering over jeans or leggings. I will most likely order another in a different color. Either the Phone #, Email or Zip Code used on the order, Pura Cashmere offers exchanges at no cost for up to, Separate Exchanges or Returns from a single order will be charged the restocking fee. Your browser does not support embedded videos. Expedited fees equal to the 2 day air shipping will be charged for returns on orders above $325 if the returned items brings the total value kept. You can cancel your subscription within 30 days and return your diffuser without penalty, otherwise you will be responsible for the full price of the diffuser for any cancellation prior to fulfilling the 6-month commitment. Login in to your account on the website and view the order.
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