However was extremely happy with my purchase when I seen my sons face. If the orange "Pre Order" Light is showing, then you know this is a Preorder item. Refunds are issued in Australian Dollars (AUD) at Paypals current currency exchange rate. We ship all Australian customers from our Head Office and Warehouse in Geelong, Victoria. New rules from Funko. Popcultcha to - Funko Pop Hunters - Facebook Why get the early when you get no benefit, absolutely not good enough in 2023 buying Jordans is easier than using your site and systems. How a refund is credited depends on how the original payment was made: If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance. My parcel was estimated to take 2 weeks to arrive but took over 2 months. The release time is given to us by our suppliers and we cannot release Funko Convention Exclusive products prior to the advertised time. Reddit, Inc. 2023. With Hot Toys we bubble wrap the individual Hot Toys cartons to give them a little extra padding in the courier/mail process. Here are some things you need to know before an event takes place: Please be aware that any customer found purposely creating multiple accounts/orders to get around the "one per person" limits will have all duplicated orders cancelled and refunded. Pre Order processing times will vary, this is dependant on the how heavily it/they have been pre-sold. This is the third time ordering from them and they are very efficient. Product selection: 5/5Prices: 4/5Customer service: 0/5Ive purchased from Popcultcha many times in the past, usually without issue. To find out which countries are excluded from purchasing a particular item, please check the More Information / Specifications tab on a product page. We have found this to be the most practical way to ensure all items are arriving quickly and safely to customers both in Australia and around the world. https://www.facebook.com/Popcultcha/?fref=nf. Being a collector, the product as it is is worth absolutely nothing. (Recommended Retail Price). pretty bad company and shipping without any sorters or protectors and they claim to be pros at the game of shipping. However, if we discover any defect or damage, we will contact you first before sending it out via phone or email and let you know the exact condition of the goods. Creating a shipping label, 3. Please check ourOrder Processing Timesfor the estimated warehouse processing periodbefore your order is shipped. It arrived a few days before my son's birthday, so I was extremely happy about that. Popcultcha is a good store that could be great. Cookie Notice Largest collection and variety of pops in one place at retail prices. As we have thousands of products online sometimes we mayinadvertently run out of an item due to damages or inventory discrepancies. A 50-foot draft is considered normal. So once it's shipped I'd give it roughly 2 weeks. TL;DR: Popcultcha is no longer shipping or selling any Funko items to North America. They basically said to bad you can't prove that you didn't get them. If you have purchased an item/s that arein stock and you have paid via an instant payment method i.e. Transfers from financial institutions are not instant, and it may take up to 3 - 5 working days from the time the transfer was made to receive your refund. As we are an Australian company that runs a regular 9am - 5:30pm trading hour model, our release times are GENERALLY during these business hours to ensure all hands are on deck when the event occurs and we have the ability to correct any issues that arise. It came about in 2 weeks which I expected longer, again really good! Invoicing your item/s, 2. We're the largest Funko Community on reddit. This option is only available for orders weighing under 2kg. For the best experience on our site, be sure to turn on Javascript in your browser. My email to them was ignored and the tracking was given to me about two weeks before the actual parcel was handed to the courier. This policy does not include Trading Cards, CCG or TCG products. Check Australia PostsInternational Postal Guidefor country specific information and regulations). This was my 3rd order with them, never again. WE ENCOURAGE YOU TO TAKE YOUR POP! Megathread: Popcultcha Shipping Restrictions : r/funkopop - Reddit If your item(s) is oversized, or weighs more than 20kg, we will need to use a courier service to deliver your order to you. Vinyl Damages Policy (below on our Terms & Conditions page). Popcultcha - Facebook In this case we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product. If we are down to our last unit of an item, it may or may not have been opened and displayed behind glass in our Geelong Supastore. Now, they are unreachable. If we do not hear back from you after this initial attempt we will follow up with a phone call. Anyone can write a Trustpilot review. As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address. Due to new restrictions put in place by Funko there are a handful of products that we are no longer able to ship to the United States or Canada. Credit Card, PayPal, Bank Transfer. Please note: As a registered business we are unable to ship international orders as a gift or a different figureto what you paid and all shipments must be declared as merchandise. Mine came like 3 weeks after I ordered it. Please note that you may receive tracking information on pre ordered items ahead of time as we like to get the paperwork ready for when an item arrives. The cancellation and refunds can take up to two weeks to be finalised so your funds will also be tied up until finalised. Simple changes such as this would allow customers to better manage their expectations. Terms & Conditions - Popcultcha Postage rates start at $12.50 AUD for this service and can be shipped but not limited to the following countries: ECI is our fastest service, and is full trackable. If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. With preorders, a company should typically know when to expect an item to be in stock, but with back orders it is reasonable to not know when this might happen. From the Popcultcha facebook page ( https://www.facebook.com/Popcultcha/?fref=nf ) Important Funko News Update Due to new Advertisement Coins 0 coins Premium Powerups Explore Gaming Packing your item/s before shipping. Yet they do that. They just sent me a new invoice with a higher total and charged me the full amount. As a mass produced toy line, there are variations in the manufacturing process that do occur. for country specific information and regulations). This takes multiple staff members across multiple departments. The largest vessels will have to reduce their drafts how low they sit in the water by carrying less or cutting the weight of their cargoes as of May 24, followed by another decrease that kicks in on May 29. * If a replacement box can be secured we will send it/them with your next order. Verification can help ensure real people write reviews about real companies. In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. So the deposit, whether it be $100 or in full, secures your particular piece ie. All Funko Convention Exclusive items are subject to per-person limits unless indicated otherwise. But i had no issues! The Big Take is the very best of Bloomberg's in-depth, original reporting from around the globe every day. If you would like your package reshipped or a refund to your original payment method, please contact us through the website help desk. I received email confirmations at each step of the ordering and shipping process which I appreciated. For further information please follow this link to Australia Post's FAQ on missing items. If you have any questions about the new restrictions, please feel free to ask right here. All freight costs are based on parcel weight, as such all shipping costs are being utilized in these shipments. The remaining amount due in this instance will be $810 (the discounted amount less the discounted deposit). It's a shame. Also, they mark a lot of out of stock items as preorder when they really mean back order. Combined shipments may consist of multiple newly placed in-stock orders, recently arrived pre-orders, or replacement items as necessary. You can tell if an items is a preorder item by looking on the product page. This service is a premium express courier service and is fully traceable on the Australia Post website, so that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. The item you are purchasing is still accurate to what you ordered, it is just a retail package redesign as per the manufacturer. The shipping of tertiary parcels containing pre-ordered items may be combined across other orders you have placed in order to keep your items together for safety and ease of delivery. We want everyone to be able to discuss this change, and - so that other news/discussion/PSAs don't get pushed down too much on the front page - we'd like to keep it in this megathread. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every week. craigbowen787 8 yr. ago. As the terms and conditions of sale for a lucky last item include the customer agreeing to the current condition of the product they will not be issued a refund or exchange barring any damage to the product received that had not been communicated by Popcultcha. Cancellations of orders and pre-orders can occur only if it hasn't progressed past the point where its paperwork has been sent to the warehouse to be processed and despatched. FYI: Pre Order processing involves, 1. If the question has been addressed via the. I was happy with store credit as a result.They decide to blatantly ignore my emails, messages on Facebook and their messaging service on their own website which informed me that my cancellation would be put as high priority.They wait, and then I receive an email telling me my order has been sent to the warehouse for picking and packing, then 10 minuets after I receive another email from them telling me, sorry, order has been sent to warehouse, can no longer be cancelled. If your item arrives with damaged packaging due to postal services, we cannot guarantee that we will have a replacement box. (This may vary for certain countries. These events may start outside of our standard business hours in order to be in line with the product launch times provided to us by our suppliers. Convention Launches, Christmas etc. Popcultcha are unable to assist if your access to the website expires prior to your entry. We dont like to brag at Popcultcha, but having been in the collectables industry for over 21 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! Official PC Update re: refunds courtesy of u/bigdendens, Courtesy of sleuthing by u/tomdec1 Message PC Funko Pre-Orders, NYCC / PC info from u/DriftCS NYCC PC Info, Official Facebook Update from PC courtesy of u/mystlurker, Response from Funko for PC backlash thanks to u/Dwn_Wth_Vwls. Fast delivery, in less than 2 weeks from ordering to receiving my parcel. From time to time Popcultcha will merge shipments to ensure that packages are moving smoothly through parcel services. If you are having trouble selecting this option at the checkout it is likely your order is more than the allowed weight. Bor However, the bag arrived in poor condition (dirty marks on it) and have since emailed popcultcha 4 separate times, sent a message on Facebook messenger which hasn't even been opened/read with no response at all. Australia Post guarantee next day delivery through their Express Post Delivery Network to the following zones in Australia: Sydney and suburbsGosford RegionNewcastleTweed Heads/MurwillumbahWollongong Area, 1000-1920; 2000-2249; 2555-2574; 2740-27862250-22652280-2300; 2302-23102484-24902500-2530, Melbourne and suburbsGeelong and suburbsBallaratBendigoShepparton/Mooroopna/KiallaSeymourLatrobe Valley, 3000-3210; 3335-3338; 3340#; 3427-3429;3750#-3755#; 3757#; 3765-3767; 3782;3785-3796; 3800-3809; 3810#; 3910-3915;3930-3934; 3975-3977#; 8000-88993211-32203350; 3353-33563550; 3552-35563629-3632#3660-36613825; 3840-3844, BrisbaneGoldCoastBooval/Ipswich AreasCity of ToowoombaStrathpine/CabooltureSunshine Coast AreasMaryborough CityHervey Bay CityBundaberg City, 4000-42094210-4299; 9726; 9728; 97294300-43054350; 43524500-4510; 45204550-46014650#4655#4670#, 7000-7019; 7050-7053; 7055; 78927248-7325, From all locations listed aboveto PerthCBD, Onlyfrom PerthCBD(6000-6005; 6800-6899)to:Canberra CBDSydney CBDMelbourne CBDBrisbane CBDAdelaide CBDHobart CBDLaunceston, 2600-26011000-1299; 2000-20093000-3010; 8000-80104000-40045000-5005; 5800-58797000-70037250. not really wouldn't come close. Check out our online store at www.popcultcha.com. We are not in the business of opening and playing with our toys and collectables, we bring them in and send them back out again! For Popcultcha's Terms and Conditions relating topre orders pleaseclick here. Where items arrive to us Factory Sealed, we send them out Factory Sealed. As soon as your order is picked and packed it will leave us with the respective transportation companies that day. Please allow up to a week for the product to be shipped to you. Some major ocean carriers have also announced new fees for goods shipped on the route as of June 1 in response to the canal restrictions. How long does popcultcha shipping take? : r/funkopop - Reddit We do not offer a change of mind refund and all funds must either be returned to the customer as store credit, or the order can be changed over to another product. EbolaPuppies 8 yr. ago. It is at Popcultcha's discretion on how to proceed with any exchanges, returns or refunds. No explanation was given. If you choose to pay additional shipping for our domestic Express Post option there is no Free Shipping on items over $100. While on this queue page you will be notified of your wait time to access the site. This service is fully traceable on the Australia Post websiteso that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. Appalling, non-existent and downright ignorant customer service. Statues, Busts, Hot Toys & High-End Collectables. Customer service has always been slow to respond, but customer service appears to be non-existent now. Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. Items over $300 generally have the option to either pay in full as above, or pay a $100 deposit now to secure the item and then the balance upon arrival of the item into our warehouse, or in instalments leading up to arrival. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue. January 30, 2022 19:14 Popcultcha Help Desk General Postage & Handling Restricted Shipping Some Special Edition or Funko x Popcultcha exclusive items will have some regional restrictions placed upon them by our supplier that restrict us from shipping to certain countries. Finally, Popcultcha will not be able to answer all Funko Convention Exclusives enquiries due to the sheer number we are likely to receive. After that has occurred, and your parcel has cleared Customs, the parcel is then handed over to the postal service in your region to complete delivery to your location. When parcels are shipped from our warehouse, an automated email is sent to customers to provide the tracking number for that shipment. But how did this historic collapse even happen? Vinyl collectable toy or what is deemed an "issue" with a Pop! If you really want an ECI service, we suggest you make separate orders for in stock items and then for pre-order items and this will ensure everything will ship via ECI. Stock of Funko Convention Exclusive products are highly limited so to best ensure you dont miss out we recommend that you pick the products you would most like to add to your collection and checkout with them immediately. Our company policy on Funko POP Vinyls is as follows: Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. As such, as soon as we receive your payment in full for in stock items, we invoice them and ship them straight out to you in accordance with the above processing time frames. Receive exclusive offers & news to your inbox. For the pre-order portion, we will ship these items when each arrives into stock at our warehouse. For information about your specific parcel, please use the tracking number provided on the website relevant to your region: Due to ongoing freight and logistics issues sending parcels to specific countries (largely due to the effects COVID-19) has become difficult at times. All the three extras aside from speedy were all exclusives and special edition funko pops. If this changes we will remove the (RS) from thelistings. Any removal of other posts is because they were becoming repetitive. From the Popcultcha facebook page (https://www.facebook.com/Popcultcha/?fref=nf). Refunds to credit card will be made to the exact card that was used to purchase the item. If you are having trouble selecting this option at the checkout it is likely your order is more than the allowed weight. Popcultcha does not offer refunds for change of mind. In order to do this you must first provide Popcultcha with your Account Name, BSB & Account Number. This company needs to actually send their items. To find out which countries are excluded from purchasing a particular item, please check the More Information / Specifications tab on a product page. So what does this mean for you? I ordered the speedy mystery pack for my son for his birthday. Please note that business days are (Monday to Friday 9am-5:30pm). In Stock and Pre Order Items. The item must be returned to Popcultcha in exactly thesame condition it was received bythe customer. If in the event that you proceed through the checkout, and come to a website error, or black page, please, Due to the amount of orders that will be made during these Funko Convention Exclusive events, our order dispatch times will be longer than the usual 24-48 hour timeframe that we aim for. All Funko Convention Exclusives will be sent out the way that Popcultcha have received this stock from Funko. The queue will be reshuffled just prior to letting anyone on to Popcultcha.com, so please be aware that customers who have been waiting on our website prior to the release will have no advantage over other customers as their position in the queue will be randomised. Bloomberg Markets Asia. All refunds are at the discretion of Popcultcha. During the checkout process, the full amount of your order, in AUD is shown as Grand Total To Be Charged. For the best experience on our site, be sure to turn on Javascript in your browser. This process can take 3-10 business days usually, depending on where you live. The ones currently up will stay up. February 05, 2022 23:01 Popcultcha Help Desk General Terms & Conditions Funko Convention Exclusive Releases Please see below green text in relation to restricted shipping. Popcultcha will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer. I have ordered twice from Popcultcha now and each time the packaging and condition of my items has been great. Any product listed on the website with an (RS), standing for restricted shipping, in the title cannot be shipped to these locations and any orders placed will be cancelled and refunded. Some Special Edition or Funko x Popcultcha exclusive items will have some regional restrictions placed upon them by our supplier that restrict us from shipping to certain countries. Customer service doesn't care. However, it must be noted that Popcultcha reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at HQ - therefore, it is very important that if you have got a defective or damaged item, you must contact us within30daysof receiving that item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks for your continued business at Popcultcha.com. Received a package wich was severly damaged, all the products inside have been utterly dented and ripped apart, due to mishandling. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. The collapse of Silicon Valley Bank set off a maelstrom of panic, blame, good intentions and greed, followed finally by salvation for depositors. I was nervous ordering from so far away but speedy was not available in Canada. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shipping & Handling - Popcultcha This method may delay your order by up to an additional 1-3 business days. Photographer: Luis Acosta/AFP/Getty Images. With worldwide shipping limitations, we are endeavoring to ensure that we have the least amount of packages in transit at any one time. Please note that pre-orders also may take some time to process once the item arrives, as there can sometimes be very high demand on some products (please see below). Pre-orders must have either full payment or minimum pre order payment as stated on the web page. Their prices are great and shipping was very reasonable from the journey he went on! We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that isheavilypre sold, or if we land a lot of pre ordered items at the same time. (https://auspost.com.au/parcels-mail/missing-mail-items). This service is fully traceable on the Australia Post website, so that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. Similarly, an additional Express Post premium is added to the $9.99 flat rate shipping for all orders under $100, again based on the weight of your consignment and the address to which it is going. All rights reserved. It look almost a month for two in stock tshirts to arrive (to an Australian address). With domestic freight delays, we are endeavoring to ensure that we have the least amount of packages in transit at any one time. For issues with Pop Vinyl products, please see theFunko Pop! Popcultcha can not refund money onto a different credit card. I spoke with staff over the phone and they were helpful and friendly. For example, if a 10% OFF code is applied, this code will reduce the RRP of a $1000 product to $900 as well as reducing the $100 Deposit to $90. This service estimatesdelivery within 3 to 15 business days after our warehouseProcessing Period. . EbolaPuppies 8 yr. ago. PayPal or Credit Card via Braintree, we will endeavour to have your order invoiced, picked and packed in the next 2-3 business days. It not only spoils the experience for all collectors, but adds unnecessary work for our Invoice Team and simply slows down the process of getting you your items. Bought 2 pop vinyls. As a collector that would immediately kill the resale value! Companies can ask for reviews via automatic invitations. This means you only pay for shipping once on yourorder, but you may get shipped several times depending on release date of your pre ordered item/s. **Please note: A minor packaging flaw that doesn't affect the Pop itselfis not considered a defect or damage and is not subject to a return or replacement box. At least four ocean carriers have announced weight limits or imposed container . If you really want an Express service, we suggest you make separate orders for in stock items and then for pre-order items and this will ensure everything will ship via Express. If that doesn't scream dodgy company then I don't know what to say. (In the future, to cut down on processing time, consider paying via PayPal or Credit Card for a quicker turnaround.). do i get a bill later? may cause delays to our service times). I'm in the Houston area and the Pop I ordered and shipping together were $30, so it wasn't obscenely expensive, but I think if I'd only buy hard to find stuff from them, like the SDCC 12th Doctor. It can take up to 30 days for the refund to show up on the card statement. (No extensions available. In the immediate lead-up to these Funko Convention Exclusive products being released, Popcultcha.com will be brought down to allow these products to be enabled for sale. Due to significant increase website traffic during these events, Popcultcha cannot guarantee website stability issues will not arise. Don't use, I'm sure not, I was a little nervous ordering from popcultcha after reading reviews. Will be purchasing with them again:).
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