This is exactly the issue. In response to the consumer complaint, our customer service departmentcontacted Mr. [redacted] again yesterday. We're here to help! Regular cleaning and maintenance of your system will ensure that your system is working optimally with consistent performance and doing so with a substantial reduction in energy costs. Send . These are our standard services for aeration equipment. Our well water was very high in sulfur, among other minerals and contaminants. " * " indicates required fields Name * First Last Email * Phone * I didcontact the customer on Monday and he said he was going to call me back on Monday or Tuesdayto providethe modelname and serial number forhis heater. XL, Micro If you have installed any of their systems in your plant, then you have the O&M Manual explaining the whats, hows and whens of routine maintenance; but how many plants are really keeping up with it? This water softener uses a metered water counter that only regenerates when needed - saving hundreds of gallons of water and salt. Promotions, new products and sales. Hayward Pool Products. Pool Lighting, AstroLite labor/service charges and appointment arrangements are the responsibility of shipment to our warehouse. Regards, We provide the customers with an opportunity to browse and post the complaints and reviews Return to the Aqua America website home page, Return to to the Aqua America website home page. Pro, Salt It is then established which Sincerely, [redacted], Sharing is caring! The returns department found that there were Do you need to start new service with Aqua? I never got a return call from the customer. Use RevDex to, Increase visibility and credibility of your review by. 900, HydroRite offer stating that the unit was disconnected, a new heater installed and all he Velocity, Skimmers Simply backwash the system to flush any loose resin beads until the water runs clear (5 minutes) then, the unit is ready to be used. This includes independent laboratory sampling and specialized odour control engineer review. You can only compare 4 products at a time. This includes standard services such as training, inspections, and start-up/ commissioning that is generally a part of any pump purchase (as specified in each project). In addition to this, we can provide lobe replacement, mechanical seal replacement, oil changes, and equipment assessment services. Liquid Nitrogen is also used in order to ensure that the system is sealed prior to running the HCL and to purge the gas cleaning lines. consumer did the same. Hours: 9am-5pm Pacific Time. The consumer refused this Pro-Aqua Reviews, Complaints, Customer Service Pro-Aqua Sharing is caring! Upon receiving the heater she was dissatisfied with the cosmetic appearance of the heater claiming we told her it would be brand new. It was explained that he would not do that and a truck could not be sent to site without confirmation it was ready. Choosing a selection results in a full page refresh. II, H-Series We have attempted to find a Licensed HVAC service technician that will work on their products. All Rights Reserved. which includes documentation of the warranty (typically on the last page). Email. 500, ColorLogic What about from an efficiency standpoint? The cleaning of the porous ceramic discs removes biologically-fouling and scaling. I just got home this evening and am looking for his numberSincerely,[redacted], Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Digital Valve 1 cu. Mr. [redacted] then proceeded to tell us that if we come onto his property after 12 noon that we are taking our lives into our own hands due to him having dogs. Worked with them but got screwed big time. We're more than happy talking with our existing and future customers about our products. If you're a current customer looking to contact us,pay your bill, or learn more about the bill pay resources we have available, you've come to the right place. IE9 and older versions are not supported. All-In-One Sanitization Check the water meter before and after that two-hour period for any changes. Please contact us at 877.987.2782. Call us Call us Mon-Fri 9AM-8PM EST and Sat-Sun 9AM-5PM EST toll free at 1-866-766-9563. This website uses cookies to track information for analytics purposes. 2023 Aqua America, Inc. All Rights Reserved. Revdex.com: If parts are needed to complete the repair: If all warranty is active and service is the A fouled diffuser not only causes backpressure on the air header, but also results in inefficient transfer of oxygen. The key benefits of the patented In-Place Gas Cleaning are as follows: The bottom -line benefits are significant power savings, improvement of process performance, elimination of plant downtime and reduced maintenance costs and it should be done routinely at least once per year depending on your plants loading. BioOne is manufactured by. Customer Reviews for PRO+AQUA Whole House Well Water Filtration System Filters Iron Sulfur Manganese and More 1 in. * ** *** *** *** This depends on the source of the fouling. Profile, Create a Pool Professional Administrative Assistant This can not only tell you the condition of your media, but also give you some idea of where your foulants are coming from providing helpful process information to operators. If you are experiencing an emergency or water quality issue, please do not use this form. Thanks, 2009) therefore a new heat exchanger can not be shipped. Bubbler, Concrete Log in as a Pool Professional to receive specialized technical support There are multiple ways to pay your Aqua water and wastewater bill, including using our e-Billing system, paying in person, by mail, by phone, and so on! That suggestion as well as the warranty repair option were declined by the homeowner on 7/27/16. Biological secondary treatment is the single largest energy cost for a municipal activated sludge wastewater treatment plant, accounting for up to 60% of the total energy consumption of a plant. As you can see in the photo above, the bubbles become much finer increasing contact surface area and maximizing the efficiency of the oxygen transfer. Featured Products Portable RV Water Softener Pro Grade 16,000 Grain, Trailers, Boats, Car Washing WS-P-16 $272.68 The complainant refused to provide Gainsville, GA 770.536.0902 Wheaton Illinois J & J Pool Equipment Wheaton, IL 630.336.3346 Prairie Village Kansas Aqua Product KC Prairie Village, KS 913.269.0420 Plaistow New Hampshire E-Z Test Pools Plaistow, NH 603.382.7191 Mahwah New Jersey Aquatic Distributors Inc. Mahwah, NJ 800.539.0220 North Wilkesboro North Carolina Wilkes Pool and Spa I'm extremely happy with my PRO+AQUA 80,000 gain whole house water softener. we were aware of the situation, we offered to dispatch a technician to assess Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted], The salesman in the Salem distribution center, personally delivered the Vacuum last week, Thank you for allowing Pro-Aqua North America an opportunity to address this customer's concerns regarding the Vivenso Cleaning system he purchased from an authorized, independent distributorship of Pro-Aqua productsHis contract is with an authorized, independent distributor, and as such, any issue with that contract would have to be personally handled with his independent distributor, MrV***. It reduces blower back pressure, discharge volume, and electrical energy costs. If you run across any issues you can contact your local service location (see below). PRO+AQUA Elite Whole House Well Water Filter System and Water Softener Bundle - Remove Iron, Sulfur, Sediment, and More: Amazon.com: Tools & Home Improvement Tools & Home Improvement Kitchen & Bath Fixtures Water Filtration & Softeners Under-Sink & Countertop Filtration $1,98800 ($662.67 / Count) FREE delivery Monday, May 22. As you can see from the photograph, there is a notable difference in the quantity and size of the bubbles which greatly affects the oxygen transfer efficiency of your system as well as its energy usage. This includes training, inspections, drive repairs/ replacements, as well as equipment assessments. If you would like to report a cybersecurity concern, please reach out to our Security Operations Team at securityoperations@essential.co. These are our standard services for aeration equipment. Once from Aqua Pro. Please allow 24 business hours for Aqua to respond to your request. What do you think? Details Regards, H-Series, H-Series It eliminates toxins like chlorine, metals, dirt, VOCs, odors and more with three-stage filtration. If so, complete the following customer service contact form. She remained upset and demanded that we pick up the unit and stated at that time she was going to cancel the payment. Once the parts are received, an additional V-Flex, Pool *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] ###-###-####, Revdex.com: (Aqua Pro Systems covers the shipping charge a credit card for the freight/shipping charges *** ** *** In order to fully service our clients and end users, Pro Aqua also offers a variety of services to help maximize the efficiency of our customers treatment equipment and systems. ColorLogic Pool & Spa Lights, ColorLogic Press the space key then arrow keys to make a selection. All the good people are gone. It was suggested (can only suggest since the customer is out of labor warranty) that the technician and/or a different technician give a proper diagnosis before the customer spent any money on repairs or replacements. Contact Us Have a service issue or general inquiry for Aqua? She accepted and provided her credit card # for the sale. Would buy again! Are You Up for a Drinking Water Week Challenge? Home Protection Plans Pro-Aqua is a reall Good product Look to all you people who want to down pro-aqua then you need to point the finger at yourself. R. rodi5 of Springfield, US. - In Line, Return Proven water filtration for every room in your home. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. & VL Series, Diver foreign parts within the heater and the heat exchanger had a leak. Daytona Beach, FL 32117-1925. Vac XL, Pool Pro Aqua is the full-service sales representative for Sanitaire (Xylem) in Ontario providing a series of diffuser/ aeration services. Regards, Not only will there be a reduction in header pressure, but the amount of air required to maintain BOD goes down. And, just FYI product warranties will be honored by these participating service centers and may vary by model. Head to ourNew Customerspageto learn more about Aqua and the resources we provide our customers. Jan 06, 2011 9:20 pm EST. Directly to your inbox. [redacted] Until the unit is picked up and we proceed to resolution I'd feel more comfortable leaving this open.In past this company has told me they would call me back on multiple occasions and only appear to call back after contact w/Revdex.com. *** ***, I just wanted to inform you that the heater has been removed from Mr***'s propertyWe are in the process of having the heater pickfrom the service station and delivered to our warehouseOnce it arrives, the unit will be tested to verify Mr***'s claims that the unit was defective and not functioning properlyAfter this is completed, we will establish the best way to proceed in bringing this situation to a close for everyone involvedPlease contact me with any additional questionsThank you,KrystalAqua Pro Systems, Revdex.com: 4, Sense As a matter of policy, BBB does not endorse any product, service or business. Please remove additional products. Whether you are looking for a Quick Reference Guide, troubleshooting steps, or simply wish to view one of our product support videos, you have come to the right place. Cybersecurity Concern? More air is required to maintain process performance, Residual DO levels are decreasing or are too low, The back pressure at the blowers in increasing, There is an increase in energy consumption of the blowers, It has been over a year since your last cleaning, The cleaning can be done while the plant is in service without interruption or reduction in capacity. This is exactly the issueAqua Pro systems sold me a unit in the state of Michigan in which they knew has no technician support in MichiganWe have attempted to find a Licensed HVAC service technician that will work on their productsAll the people we have contacted refuse to work on the unitThis lack of service area was not disclosed in Michigan which now makes their life time warranty invalidThe reason we purchased the Aqua pro unit originally is for the warranty on the heat titanium heat exchanger ( The white coiled part inside the pool heater Regards, [redacted], We have attempted to honor the warranty for this customerThe unit she currently has is obsolete (manufactured in 2009) therefore a new heat exchanger can not be shippedThe warranty states that we reserve the right to REPAIR OR REPLACE at our option for the original ownerTherefore the process for repair would be as follows:1-An HVAC Tech would have to evacuate the system completely of refrigerant 2-Cut the heat exchanger out of the unit and cap the copper 3-Send it to our warehouse via parcel service 4-The heat exchanger would have to be tested (per the warranty) to ensure no chemical damage had been done to the cupronickle material5-If no chemical damage is found and fault is found to be manufacture defect a replacement S&D unit would be sent under warranty 6-Customer is responsible for labor charges in the field and all transportation charges of parts and replacements as stated in the warranty With that being said there was never a true diagnosis of the heat exchangerThe technician concluded this to be the problem by process of elimination not true testingIt was suggested (can only suggest since the customer is out of labor warranty) that the technician and/or a different technician give a proper diagnosis before the customer spent any money on repairs or replacementsThat suggestion as well as the warranty repair option were declined by the homeowner on 7/27/At that time she was offered another option of purchasing an S&D unit of comparable BTU, Freon, and size for $with the shipping costs included in that priceDuring the conversation it was stated to her (as she specifically asked about the type of refrigerant) that the unit would contain the R-same as her current heater as opposed to the more current R-410AIt was also stated to her that it would be an S&D (scratch and dent) unit hence the discounted price, but would have titanium tubing as opposed to cupronickleWe offered a new warranty of year labor, years parts, years compressor, and Lifetime on the titaniumShe accepted and provided her credit card # for the saleUpon receiving the heater she was dissatisfied with the cosmetic appearance of the heater claiming we told her it would be brand newThat is falseShe sent photos and it was confirmed that the complaints were only cosmetic and would not effect the operation of the heaterShe remained upset and demanded that we pick up the unit and stated at that time she was going to cancel the paymentIt was explained to her that the heater would have to be put back on the skid, strapped back down and moved to an unobstructed location in the front of the residence (as the installer had taken it off and placed it in the back yard preparing for install)She refused to do that as wellStating that the truck driver would have to do that himselfIt was explained that he would not do that and a truck could not be sent to site without confirmation it was readyThe paperwork for pick up was sent to her via email on 8/30/and it was stated in that same email for her to notify our company when the unit is ready for pick upWe have received no such confirmation from the customerShe has now reversed the charges on her card therefore she is in possession of a heater that she has not paid forThank you, Aqua Pro Systems, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowGood Morning,Please be advised, although the heater was picked up from my locationa couple of months ago I've heard nothing since Regards, [redacted], Photos attachedRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. *** ** *** Maintenance, Water Systems, Pro Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Were more than happy talking with our existing and future customers about our products. purchase receipt must be obtained to validate purchase date = warranty start Read honest and unbiased product reviews from our users. With over 30 years of water and wastewater equipment and a linecard that includes a full flow sheet, Pro Aqua has a well-rounded and thorough understanding of water and wastewater treatment. Return to the Aqua America website home page, Return to to the Aqua America website home page. For your reference, details of the offer I reviewed appear below You may also reach Aqua Customer Service by calling our toll-free number at 877.987.2782. Pro-Aqua North America, Complaint: [redacted]I am rejecting this response because:I have been out of the state for 6 weeks, I told the salesman that I would call him when I got home. the heat pump. She sent photos and it was confirmed that the complaints were only cosmetic and would not effect the operation of the heater. This can be calculated from the chart provided in the manual referenced above. Pro+Aqua - PRO-100-E ELITE Whole House Water Filter 3 Stage Well Water Filtration System Pro+Aqua - PRO-WELL-1E Whole House Well Water Filtration System We have attempted to resolve the complaint with the customer wanted was to have the heat pump removed from his property. Induced Draft Natural Gas, H-Series Date: Wed, Aug 26, 2015 at 4:49 PM PRO+AQUA Elite Series GEN2 PRO-100-E 3-Stage Whole House Water Filtration System for City and Well Water with Pressure Gauges, Removes 99% of Chlorine, VOCs, Odors & Contaminants, 1" Ports: Amazon.com: Tools & Home Improvement Tools & Home Improvement Kitchen & Bath Fixtures Water Filtration & Softeners Under-Sink & Countertop Filtration attempted or provided with information regarding previous service. This portable RV Water Softener comes fully built and is ready for use in under 5 minutes. Use RevDex to write a review ReviewsAqua Pro Systems Aqua Pro Systems Reviews (15) Add a review Reporter4303265 Aqua Pro Systems will then locate a contracted There are five general warning signs that its time for you to clean your diffusers: The in-place gas cleaning that Pro Aqua offers has some very unique benefits that can greatly improve the performance of your aeration system and also minimize any impact to the process of the plant. remains under parts warranty: Please select the state in which you use our services. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The company has 24-hours from the time If you are attaching a file, please note that only the following types of files can be attached: PDF, JPG, DOC, and DOCX. Thanks there are other companies like Roboclean. Our staff can provide process equipment assessments (for nearly any treatment equipment) giving feedback on lifecycle, any needed repairs/ maintenance, as well as overall process performance of your treatment plant. licensed professional. [redacted], Add contact information for Aqua Pro Systems, Sharing is caring! 4.0 Pool & Spa Lights, ColorLogic Aqua Pro Systems will inform the customer that the Product details The Ultimate Whole House Hardwater Softening System on the Market. During the conversation it was stated to her (as she specifically asked about the type of refrigerant) that the unit would contain the R-22 same as her current heater as opposed to the more current R-410A. Effective and built to endure the dirtiest of water sources. pump still under labor/service warranty This lack of service area was notdisclosed in Michigan which now makes their life time warranty invalid. Products, View ft. Internet # 312925496 Model # PRO-WELL-1E It eliminates the need for any labour-intensive manual cleaning in confined spaces and the need to remove tanks from service. Professional Profile, View All This depends on the amount of diffusers that you have per grid and how many tanks that are being cleaned. Millivolt, Electric The technician concluded this to be the problem by process of elimination not true testing. Customer service contacts and company information. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Revdex's aim is to improve the connection between consumers and businesses. Please feel free to contact us also for overall support as we hope to provide innovative ideas on how to keep your treatment plant running smoothly and efficiently. If parts are required to complete the repair, these parts can be ordered If you are in need of financial assistance to ensure you continue to receive uninterrupted water service, or if you'd like to make a donation to help someone in your community, we're here to help! Aqua Pennsylvania Celebrates 10 Years of Service in Treasure Lake, Essential Publishes Latest Progress Toward ESG Commitments.
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